Privacy policy

Sivae – Privacy Policy

Last Updated: March 11, 2025

This Privacy Policy describes how Sivae ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sivae.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will update the "Last Updated" date and post the new version on the Site.

How We Collect and Use Your Information

We collect personal information about you over the last 12 months from:

  • Direct input from you

  • Automatic tracking technologies (cookies, pixels)

  • Third-party sources, such as Shopify and payment processors

What Personal Information We Collect

1. Information You Provide

  • Name, email address, phone number

  • Billing and shipping information

  • Account information (if applicable)

  • Customer support communications

2. Usage Information (Automatically Collected)

  • IP address

  • Device and browser information

  • Website interactions and browsing activity

  • Network connection and click behavior

3. Third-Party Sources

  • Shopify and payment service providers

  • Shipping and fulfillment partners

  • Marketing and analytics providers

How We Use Your Information

Fulfillment of Services

  • Process and fulfill orders

  • Manage customer accounts

  • Provide shipping updates

  • Handle returns, refunds, and customer requests

Marketing

  • Send promotional emails and offers

  • Personalize advertisements and marketing campaigns

  • Measure advertising performance

You may opt out of marketing communications at any time.

Fraud Prevention & Security

  • Detect and prevent fraudulent activity

  • Protect customer accounts

  • Maintain the security of our Services

Customer Support

  • Respond to inquiries and requests

  • Improve our products and services

  • Resolve disputes and concerns

Cookies

We use cookies and similar technologies for:

  • Essential website functionality

  • Remembering user preferences

  • Analytics and performance measurement

  • Advertising and marketing

For more information regarding Shopify cookies, please review Shopify's Cookie Policy.

We also recognize Global Privacy Control (GPC) signals where required by applicable law.

Sharing Your Information

We may share your information with:

  • Service providers (such as fulfillment, payment processing, IT, and analytics providers)

  • Marketing and advertising partners

  • Affiliates and business partners

  • Parties involved in corporate transactions (such as mergers or acquisitions)

  • Government authorities when required by law

We do not use sensitive personal information to infer characteristics about you without your consent.

Sale and Sharing of Data

During the past 12 months, we may have "sold" or "shared" personal information as defined under applicable privacy laws for advertising purposes.

Type of Information Shared With
Name, email, phone number Marketing partners
Order history Marketing partners
Usage data Marketing partners

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16. Parents or guardians who believe that a child has provided personal information may contact us to request deletion.

Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure.

We retain information only as long as necessary for business, legal, accounting, or regulatory purposes.

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of your information

  • Data portability

  • Restriction of processing

  • Withdrawal of consent

  • Opt-out of the sale or sharing of personal information

  • Appeal of privacy-related decisions

To exercise any of these rights, please contact us.

We may request verification of your identity before processing your request.

Complaints

If you have concerns regarding our privacy practices, please contact us.

If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence.

Where required by law, we use recognized safeguards such as Standard Contractual Clauses and similar legal mechanisms.

Contact Us

📩 Email: Support@Sivae.shop

🏢 Mail: 30 North Gould Street, STE 100, Sheridan, WY 82801, USA

For purposes of applicable data protection laws, Sivae acts as the data controller of your personal information.